Privacy Policy

1. Introduction

Brotzeit (“Brotzeit”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore and applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you access or use the Brotzeit website, make reservations, visit our restaurants, and use our related services.

2. About Brotzeit

Brotzeit is a German restaurant and beer bar brand offering authentic dining experiences, table reservations, event bookings, food delivery/pickup, and customer loyalty programs.

3. Personal Data We Collect

We may collect the following categories of personal data:

  • Identity Information: Full name, username (for accounts/loyalty programs), and date of birth (for age verification or birthday promotions).
  • Contact Information: Email address, phone number, and delivery/mailing address.
  • Reservation & Dining Information: Table reservation details, dining history, dietary preferences, and special requests.
  • Payment Information: Transaction records and billing details. (Note: Brotzeit does not store complete credit card information. Payment processing is handled by authorized third-party payment providers).

4. How We Use Personal Data

We may use personal data for the following purposes:

  • Processing and confirming table reservations or food orders.
  • Managing loyalty programs and customer accounts.
  • Processing payments and issuing receipts.
  • Delivering catering or event services.
  • Sending operational communications (e.g., booking confirmations).
  • Providing customer support and responding to inquiries.
  • Sending marketing and promotional materials (with your consent).

5. Sharing of Personal Data

We may disclose personal data to:

  • Service Providers: Reservation platforms, delivery partners, cloud hosting providers, email service providers, and payment processors.
  • Business Partners: Where required to provide integrated services (e.g., third-party loyalty or reward programs).
  • Legal Authorities: Where disclosure is required by applicable law, regulation, court order, or governmental authority.

6. Third-Party Services

Brotzeit may integrate with third-party services including but not limited to:

  • Reservation and booking systems (e.g., Bistrochat, CHope)
  • Payment gateways (e.g., Stripe)
  • Marketing and CRM platforms
  • WordPress and cloud infrastructure providers

Use of such services may be subject to their own privacy policies and terms.

7. Data Retention

We retain personal data only for as long as reasonably necessary to:

  • Provide our dining and online services;
  • Comply with legal obligations;
  • Resolve disputes;
  • Enforce our agreements.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data;
  • Request correction of inaccurate personal data;
  • Withdraw consent for marketing communications;
  • Request deletion of personal data;
  • Request information regarding our processing activities.

9. Cookies and Tracking Technologies

Brotzeit uses cookies and similar technologies to maintain website functionality, improve user experience, analyze website traffic, and enhance security. You can adjust your browser settings to refuse cookies, though some platform features may not function properly.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website and become effective upon publication.

11. Contact Information

For privacy-related questions, requests, or concerns, please contact:
Email: info@brotzeit.co
Website: https://brotzeit.co/